Customer Care support,
a ‘live’ product expert is
available to take your call.
Certainly your people provide patient service, but what they really
provide is patient care. Likewise, our customer service is truly caring for
our customers. We don’t outsource our support services or send you through
an impersonal, automated system. Your calls are taken by real people who
know the EndoManager product – and the clinical environment – inside and
Not satisfied to simply lead the industry with our support services, we
are always looking for new technologies that will make your interface with
our Customer Care help desk even more satisfying. With over 80% of our
clients directly connected via VPN, the majority of our Customer Care calls
last less than two minutes. And, our award winning CRM software logs every
call and documents every outcome.
Our staff’s passion for Customer Care truly sets us apart from the
competition, and is one more great reason why EndoManager is becoming the
solution of choice for smart facility managers.
WHEN YOU CALL FOR CUSTOMER SUPPORT
Before you contact us for support with your EndoManager product, please
have the following information available:
- Your Facility Name/Location
- Computer/Workstation Name (from label on your CPU)
- Exam Information as necessary (Patient Name, MRN, etc.)
- Your Name, Contact Telephone and Email